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Well we are seeing it almost “live”. I’ve been a huge Southwest fan over the years and this is an epic meltdown. I hope the CEO and upper management can make the necessary changes to prevent somthing similar occurring in the future. So far the CEO quotes have been a little underwhelming.
Yea “A Tough Day”. I guess that kind of describes things. Not!!
Ken
Southwest Airlines’ CEO described Monday’s operational meltdown, which left thousands of travelers stranded across the US, as ‘a tough day’
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